Terms & Conditions of Purchase
Unlike some companies, we endeavour to charge customers the actual cost of
packaging and postage for an item rather than a flat rate. For this reason,
the postage cost is shown next to each item and, when you choose to purchase
an item, the postage cost will be included in the item price rather than
If, however, you wish to purchase multiples of the same item, the shopping basket is unable to offer you a postage discount. It is therefore cheaper for you if you contact us via email, giving us a contact phone number, to purchase your items. This way, we can offer you a reduced postage rate.
***PLEASE DO NOT SEND ANY CREDIT CARD DETAILS VIA EMAIL AS IT IS NOT
THROUGH A SECURE SERVER***
Postage costs shown are for UK deliveries only. If you live outside the UK it is important that you contact us before purchasing items as there will be additional postage charges.
Refunds & Returns
We will happily exchange or refund any faulty items during their warranty period. Goods should be returned to Arietta Music at the customer's cost. Arietta Music will pay the cost of postage to send out the replacement goods and your cost for returning the goods, as long as they do prove to be faulty.
Claims for any items damaged in transit must be notified to us within 3 days
of arrival. Damaged items will be exchanged or refunded after being returned
to Arietta Music in their original packaging wherever possible and at the
customer's cost. Arietta Music will pay the cost of postage to send out the
If the item you receive does not match the description listed, we will be happy to exchange goods or give a refund as long as the product is returned to us in "as new" condition and in it's original packaging wherever possible. Please notify us within 10 days after receipt of goods.
If you have ordered an item by mistake, we will offer a refund if it is returned to us, at your cost, unused and in it's original packaging within 14 days of arrival.
Please contact us BEFORE returning goods on 01706 229457 or via email.
If paying by credit card or Paypal, the delivery address must be the same as that which the card is registered to. Prepaid orders cannot be collected in person without ID showing the full registered address.
We will endeavour to get your goods to you as quickly as possible. We do, however, ask that you allow 14 days for UK delivery.
Out of stock items
If any of the goods you order are not available, we will contact you as soon as possible and either offer you an alternative or advise you of the expected delivery date. In the unlikely event that an item has been discontinued, we will offer you an alternative product or a refund.